With the aim to reach its customers satisfaction, profitability and staff professionalism Grupo Cautex assumes the continuous improvement of the quality system establishing the following strategic targets:
- Customer expectations knowledge by evaluating their satisfaction rate levels.
- Offer services that accomplish our customer’s requirements and exceed their expectations.
- Without exception, all the company staff is responsible of taking care of the quality of our products and services.
- Continuous improvement by analyzing the incidences, applying the appropriate corrective and preventive measures.
- Commitment to accomplish the customer’s requirements as well as legal and statutory applicable requirements.
- Respect the environment.
To reach these objectives, Grupo Cautex states a Quality Control System according to ISO 9001:2008, disposing of the Certificate number 5200/11/0166.